Ryan,
I have been having problems with Bethlehem Olive Wood since the first of the year. I you will PM me your order number, I'll start a trace on it.
Also, If anyone else has ordered BOW from me and not received it, Please send me your order info as well.
The problem as I understand it, Diane's mother passed away from cancer around the first of the year and she took it pretty hard (at least that's what has been posted on Yahoo penturners). But IMO, that's no reason not to respond to emails or let your voice mail box fill up and not reply.