bruce119
Member
For all of you that sell Sierras...how do you instruct your customers on how to change the refill?? Unscrew it or pull it apart then unscrew it. Or do you show them both ways.
I ask because I had an embracing incident last year showing a customer how to change the refill. I unscrewed the end then had a brain malfunction and push the end in without screwing it on first. Well that pushed the mechanism back out of reach of the screw on the NIB part. What a mess I could not get the mechanism back for the life of me with limited tools at the show. I needed a knife or something to grab at the threads to pull it back down to were I could screw it back together.
Well I know how to fix this now but some of you had to experience this with some of your customers. Just wondering how to avoid it in the first place.
Thanks
Bruce
I ask because I had an embracing incident last year showing a customer how to change the refill. I unscrewed the end then had a brain malfunction and push the end in without screwing it on first. Well that pushed the mechanism back out of reach of the screw on the NIB part. What a mess I could not get the mechanism back for the life of me with limited tools at the show. I needed a knife or something to grab at the threads to pull it back down to were I could screw it back together.
Well I know how to fix this now but some of you had to experience this with some of your customers. Just wondering how to avoid it in the first place.
Thanks
Bruce