First, I will not identify the customer involved and I will ask that he/she not reply to this post. The customer knows what I did. I just want to see what others would have done.
I received an email asking me if I could supply replacement parts for a particular kit....telling me there were 7 kits and the "NIB" was bad on all 7 (Plating issue). After some investigation it turned out the kits in question were purchased in March 2011 and I had stopped offering the kit in the plating later in 2011. The customer of course, asked for some relief.
The question is. If you were a vendor, What would you have done?
I received an email asking me if I could supply replacement parts for a particular kit....telling me there were 7 kits and the "NIB" was bad on all 7 (Plating issue). After some investigation it turned out the kits in question were purchased in March 2011 and I had stopped offering the kit in the plating later in 2011. The customer of course, asked for some relief.
The question is. If you were a vendor, What would you have done?