I just received an invoice on some items I had shipped to me using my UPS account. What an experience!
First, the box weighed 9.9 pounds, but UPS assessed the charge as though the package weighed 14.9 pounds, citing "Dimensional Weight Applied". So I get stuck with paying for 5 pounds of freight which did not ship.
Next, the basic freight charge was $187.80. To this, UPS added $64.79 as a "Fuel Surcharge".
Net effect?
The price estimator on the UPS website (with all of the usual disclaimers) was $131.20. My actual cost was $252.59.
Guess who closed his account.
First, the box weighed 9.9 pounds, but UPS assessed the charge as though the package weighed 14.9 pounds, citing "Dimensional Weight Applied". So I get stuck with paying for 5 pounds of freight which did not ship.
Next, the basic freight charge was $187.80. To this, UPS added $64.79 as a "Fuel Surcharge".
Net effect?
The price estimator on the UPS website (with all of the usual disclaimers) was $131.20. My actual cost was $252.59.
Guess who closed his account.