Hello! My name is Heather and I am sort of the new Bangle Guy. I'll clarify. I work for High Country Manufacturing in Montrose Colorado. Since the very beginning of WildWood Design HCM has been the manufacturer of the metal components for Eric. About three years ago I began helping Eric with casting and turning of the bangle blanks as the business was growing too quickly for him to keep up with due to the fact that he also had a very demanding day job. Last February HCM bought WWD so everything is now under one roof! HCM is on one side of our building and WWD (me) is on the other. I am essentially the only worker on the WWD side. I source, cut, cast, turn and stabilize all of the wood that comes through here. I do all inventory, shipping, emailing, phone calls, website maintenance, social media, and general customer service. Sometimes, because I am human, an email gets overlooked and for that I do apologize. Our customers and their needs are very important to me and I don't take it lightly when I feel I have let someone down.
So just a few things:
- I am in the shop Monday-Thursday 8:30-4:00 Friday 8:30-1:00 Closed Saturday & Sunday
- Orders that come in before 2:00 almost always ship same day. Anything later than that goes the next day.
- I don't keep the phone on me while I am working at my lathe or mill so if you call and don't get an answer please leave a message or send a text.
- The best way to get updates regarding new items, out of stock items, etc is to follow us on Instagram @wildwood_design or on Facebook WildWood Design. We also do fun contests and giveaways there!
If you have any questions please let me know and I will check back and answer them! (I'm new to this forum thing so bear with me)
Cheers!
Heather