Whether I bought it or my wife bought it, I would ask for a replacement or threaten to contest the charge. You paid for something that at minimum can make a round pen. You aren't asking it make make bearings for an F-16.
If they didn't provide me with a NEW replacement, I would contest the charge. It's like buying a shirt and getting it home and finding out it has one sleeve. The device is not performing its minimum INTENDED function.
I worked in retail for 4 years, and despised the practice of returning goods that worm worn, stained (I will spare all the details), altered....
I am highly sensitive to retailers being abused and allowed myself to be stuck because my conscience would not allow me to return it - even unconditionally guaranteed items.
Moreover, I wouldn't accept a repair either. They have your money and you wouldn't have a lathe.
Or use it as a dedicated buffing wheel and buy another brand - which may not be immune from the same problem. No sarcasm intended. I just want to see you with what you paid for. It never worked right from the start.
I wonder how that technician would like his advice/comments to appear in PSI's product review. That is sure going to sell a lot of their lathes (sarcasm intended)
Ok...the ex-Yankee is going to bed now.
. I don't mind overpaying for something or even getting ripped-off, but something should work as intended for at least a little while.
Good night and good turning.