Why I number and have pictures of all the pens I sell...

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Carl Fisher

Carl Fisher

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Joined
Jun 7, 2011
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Cape Coral, FL
Had a previous customer call me asking for another pen. Aparently he has a habit of loosing pens, even good ones and he has lost the one he bought from me 6-months ago ($50 price point pen)

I was able to look up his receipt and figure out which pen it was and then go look at the picture of it so I knew what to recreate for him.

For those who were arguing against keeping track of this kind of thing in a previous thread, the extra 5-mintues I spent snapping a picture and logging an inventory number will keep at least one repeat customer happy...and he's welcome to keep coming back to me for replacements :rolleyes:
 
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I have a DB, that is searchable by customer, product number, etc., and all of my products in the DB include at least one picture of the pen if not two.
 
Carl Fisher said:
Had a previous customer call me asking for another pen. Aparently he has a habit of loosing pens, even good ones and he has lost the one he bought from me 6-months ago ($50 price point pen)

I was able to look up his receipt and figure out which pen it was and then go look at the picture of it so I knew what to recreate for him.

For those who were arguing against keeping track of this kind of thing in a previous thread, the extra 5-mintues I spent snapping a picture and logging an inventory number will keep at least one repeat customer happy...and he's welcome to keep coming back to me for replacements :rolleyes:
Click to expand...

+1
I try to always keep a picture. I don't bother recording customer data but having a picture has helped me out a number of times
 
First, let me say that I am pleased that your system works for you and your customer. I do remember that previous thread, (where people discussed their methods of record keeping) and I hope you didn't take offense to those who found your photographic records to be excessive. Each person was discussing their own methods for doing the same task, and I think that overall it was instructive. It is obvious that you prefer a photographic record, and if so, then great. Others can have a small entry that says, "Sedona in Zebrawood" and know what they made.

Neither method is deficient, as long as it works. Just my 2 cents.
 
OOPS said:
First, let me say that I am pleased that your system works for you and your customer. I do remember that previous thread, (where people discussed their methods of record keeping) and I hope you didn't take offense to those who found your photographic records to be excessive. Each person was discussing their own methods for doing the same task, and I think that overall it was instructive. It is obvious that you prefer a photographic record, and if so, then great. Others can have a small entry that says, "Sedona in Zebrawood" and know what they made.

Neither method is deficient, as long as it works. Just my 2 cents.
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The pictures come more into play when you have a custom type blank rather than a standard style, i.e. segmented vs a zebrawood blank
 
I wasn't offended in any way.

I was just using this recent event as an example that good record keeping of some sorts can make a difference vs no records at all. For me a visual of the pen is worth more than the description. And this was a segmented pen so it definitely made a difference.
 
The pictures help after ya make a couple hundred pens or so it's hard to remember what each one looks like, especially when ya get to be an old fart like me, and have CRS. (Cant Remember Sh--) :biggrin:
 
Carl Fisher said:
Had a previous customer call me asking for another pen. Aparently he has a habit of loosing pens, even good ones and he has lost the one he bought from me 6-months ago ($50 price point pen)

I was able to look up his receipt and figure out which pen it was and then go look at the picture of it so I knew what to recreate for him.

For those who were arguing against keeping track of this kind of thing in a previous thread, the extra 5-mintues I spent snapping a picture and logging an inventory number will keep at least one repeat customer happy...and he's welcome to keep coming back to me for replacements :rolleyes:
Click to expand...

Carl,
I also keep a photographic record along with an inventory number of every piece I turn.... I don't do as many pens as I used to, but have many bowls, pepper mills, bottle stoppers, etc that I have a photo and sometimes two or three of so at any time I can match an inventory number to a piece... I don't necessarily keep that close of a record of who bought what, but can always find the photo and recreate a piece near similar... worked well for me this past week... I had a customer order a wood goblet that was sold in 2009...should not have even been on the web, but evidently old pages still float in the cloud... I could look up the picture and have recreated two new goblets almost like the original.
 
My customers care more about the description of materials and a picture of the pen than they do about the pen itself.
 
jd99 said:
I have a DB, that is searchable by customer, product number, etc., and all of my products in the DB include at least one picture of the pen if not two.
Click to expand...

jd99 said:
The pictures help after ya make a couple hundred pens or so it's hard to remember what each one looks like, especially when ya get to be an old fart like me, and have CRS. (Cant Remember Sh--) :biggrin:
Click to expand...

+1 on both of Danny's comments.:biggrin:
 
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