Never meant to bash CSUSA. I looked at my invoices for march - over $500 that month alone. (Not including the group purchase i participated in here) I do more woodturning than pen turning and CSUSA is an excellent one stop shop for a woodturner with great prices. I would estimate 75% of my turning supplies come from CSUSA. However shipping is what it is. I will PM Mark my customer number so he can look in to it. Maybe its because I'm on the east coast or in the greater Metro NYC area... I don't know when they ship - only when I receive. I will continue to shop CSUSA - but if I can get pen supplies from vendors here at the same prices with faster shipping its a no brainer.
I have bought from Craft Supply for a number of years, but lately I have decided to give up on them. Twice in the last couple of months, I have made an online order and it has been 3-4 days before they even ship. I don't remember them being so slow in the past. Is this some new policy of theirs? I don't mind waiting on an order to arrive, but I think companies should ship the same day or next. Am I being unreasonable?
MikeJW
This is an example of how vendors get "bashed".
NYWoodturner---Look at the shipping policies. They clearly state "Place your order by 4:00 pm Eastern on weekdays and we will ship it the same day guaranteed! (weekends and holidays excluded). Orders placed after 4:00 pm Eastern or on weekends or holidays will ship on the next business day." They also state that standard shipping is normally 2 - 5 days. They have no control over where you live and make it quite clear what their policies are. If you need it faster, a vendor located closer to you might be quicker, or you have the option of overnight shipping.
MikeJW---You started this thread. What day did you place the order? was it before "4:00 pm Eastern on a weekday"? When did it actually ship? Stating that it was "3-4 days before they even ship" is unfair to them if you do not provide details. If you order on a Friday evening your order will ship on Monday.
I am not trying to make this personal, but if you have a problem with a vendor and have not at least called them, I think it is unfair to post negative comments about them. Particularly if you do not include the details I mentioned above.