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titan2

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Tech support: OK, now right click.

Customer: Which one's that?

Tech support: On the right side of the mouse.

Customer: I'm left handed.

Tech support: OK, well, look at the mouse and click whichever button you normally don't click on.

Customer: That's the left for me.

Tech support: OK, click that.

Customer: With which hand?
 

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LOL! Very similar to some "things" I deal with on a daily basis at the office (I work in IT). We usually refer to cases like this as a PIBCAK: Problem Is Between Chair And Keyboard!
 
LOL! Very similar to some "things" I deal with on a daily basis at the office (I work in IT). We usually refer to cases like this as a PIBCAK: Problem Is Between Chair And Keyboard!

PICNIC: Acronym
Proper Usage: It's a PICNIC.
Problem In Chair, Not In Computer.

We also call that one an ID Ten T error.
 
LOL! Very similar to some "things" I deal with on a daily basis at the office (I work in IT). We usually refer to cases like this as a PIBCAK: Problem Is Between Chair And Keyboard!

PICNIC: Acronym
Proper Usage: It's a PICNIC.
Problem In Chair, Not In Computer.

We also call that one an ID Ten T error.

PICNIC....Good one!!! I'll have to remember that one!!!

Yeah, we use the ID Ten T Error too. My friend likes to use the "type 18 error" by which he means the error is 18 inches in front of the monitor.
 
Used to do telephone support for a particularly user hostile software package. My favorite was back in the days of 5 1/4" floppy drives

Me..Put the disk in the drive and close the door

Hear the customer walk across the room and close the door.


Second best...days of floppy drive systems with no hard drive (I've been at this a LOOOONG time) Me...Make a copy of the disk and call me back...ok, did you make a copy of the disk...yes...Ok, make the following changes to the program...that didn't work. We'll have to go back to the copy. Put the copy in the drive. How do I do that? (He made a xerox copy of the disk).

My favorite goof on my part was the day I crawled under a built-in wall unit and connected a system blindly by touch to an already deployed power strip under the unit. Nothing worked...figured maybe plugged into a switched outlet. Tried all the switches...still no power. Got a flashlight and finally realized that I had plugged the power strip into itself.

I also flew to San Diego from Phoenix once to fix a printer problem on a client site. Out of paper.
 
My favorite one and It was ME on the phone so I know this is true...

We sent out data updates on 5-1/4" floppy disks. One of our customers called and said the disk wouldn't work and the disk wouldn't come out of the drive. I asked her to close the drive lever and then let it fly open. I heard the "clack" of the lever and she reported that it didn't come out. I sighed and started to create a trouble ticket when the person asked what she should do with the sleeve the disk came in? A horrible thought came to me, and I asked her if the disk looked like a 45 RPM record when she put it into the drive, and she said, "Yes, it looked just like that." I managed to get out "Please hold on" and hit the hold button before I started laughing. We managed to remove the disk from the drive, and I told her we would send her a replacement disk and instructions. After that we sent instructions with every disk!
 
I drove 50 miles to a suburb to set up a system with no hard drive so it would boot the client application when she inserted the 5 1/4" floppy. Drove all the way home and the phone was ringing (pre cell-phone days!) She said the disk wouldn't work. Drove all the way back. She had stored the disk pinned to the file cabinet with a magnet.
 
We'll have to go back to the copy. Put the copy in the drive. How do I do that? (He made a xerox copy of the disk).


I received open reel computer tapes from many different sources and sometimes getting them to read properly was a pain. I made it a habit to make a copy (Xerox) of the labels on the tape so I was certain of the correct params before sending the tape to the computer center.

One day I walked up to the Xerox machine, slapped a tape on the scanner plate and pressed the copy button when someone else walked up and asked what I was doing? My reply of "Making a tape copy" just sent him away shaking his head! :biggrin::biggrin::biggrin:
 
"Which one is the Any Key?"

huh... I know this is a funny joke -- I actually have a replaceable keycap called "any"!! :)

But to me is there was one program that I use to use.. The prompt on the screen said "press any key"... but in reality the ONLY key that it would accept as input to go on was the enter key. I guess the developer didn't understand the definition of "any" either :)
 
My most embarrasing moment came in the early days of PCs. The monitor sat on top of the CPU, raising it too high for someone wearing bifocals. SOP was to stand the CPU on end next to the monitor. This put the power switch on the top/back of the machine. Then a maker came out with a system that actually had feet on the side to stand it on edge. This was in the 5 1/4" floppy era. I stood it up on end, but it wouldn't read the disk in that position. Laid it down, put in the disk and it worked fine. Brand new system. Called the vendor who sent out a techie to swap out the drive. Put in the new drive, stood it up, put in the disk, nothing.

Then we took a CLOSE look at the system. On the old PCs, the power switch was on the right side, so we stood it on the left side, putting the top of the machine to the left. Insert disk label to the left. You guessed it. This one stood on the right side. Insert disk label to the right. We were putting the disk in upside down. I looked at him and said "are you going to tell her?" "Nope." "Me either. I'm just going to tell her it's fixed and there's no charge!"
 
best...days of floppy drive systems with no hard drive (I've been at this a LOOOONG time)

My first computer had five (5) floppy drives connected by a HUGE 20-pin Ribbon cable, and THIS was the 'hard drive':

business_00006_panasonic_rq_tape.jpg


And at the time, it was AWESOME.

I had that on my TI-99/4a.

My fav support story: In the mid 90's I worked in an independent computer store. The biggest seller was installing sound cards and CD-Roms for folks.

One guy had us do the install on his 486 (P80's had just come out). We installed it and tested it and had him pick it up. A few hours later he called completely torqued because it wouldn't play CDs.

I had him bring it back, threw it on the bench and tested. It was ok. I popped it open and reseated everything just to be sure, then sent him home.

He called again absolutely fuming. Yelling at me and cursing and such. I had him bring it again. This time I set up in the front of the store so he could watch. I plugged it in and turned it on. Stuck in a CD and it worked fine. He was flabbergasted. I pulled the disc out and had him show me exactly what he did. He was putting the disc in label side down.

Ah ha! "Sir, the label must be up when you put the disc in."

"But that's not how every stereo in the world works." Well, now. There might be one or two oddballs out there, but most of 'em *do* work label up. But how do I tell my customer he's an idiot?

"Well, sir, that may be. But the computer needs to be able to read the label."

"Ohhh, that makes sense. Thanks!"

:bulgy-eyes:
 
My favorite that happen to me.

Faculty Member "Stan, when I press one key on the key board I get several letters in my word Processor "

Me "Hmm that odd" Noticing a small puddle of coffee on the table top. " Did you spill liquid into the keyboard"
FAculty Member "Nope"
Me, picking up the key board and pouring 1/4 cup of coffee onto the Faculty members desk, "Are you sure?"
 
Ya know...

Every time I see this thread title I read Humor as "Hummer". But that can't be right, this is a family forum, unless it's the large SUV that the thread's about.
 
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