Now, I get it that he was upset over how he was treated by PSI, but dragging out threads that were made in 2012 and 2013 to continue with the bashing was more than a little too much.
Would you believe that it's cheaper to head down to Office Depot to get refills for your fountain pen cartridges? I kid you not, I saw packs of a dozen for only 3 dollars. We should all keep in mind that the "cross style" and "parker style" refills we get with the kits are generally low quality substitutes. We can buy these refills separately through PSI and other vendors for as little as a dollar or less. Do yourselves a favor and head down to your local Office Depot or Staples and pick up the REAL refills ... just one pack. Take the refill and put it in your carry pen, and see how different it feels to write with. Also keep in mind that you spent 3 to 6 dollars for that one refill.
Short answer is ... you get what you pay for.
I check the tracking number every single day on my purchases. This way, I never wonder why a package is overdue. If you place an order with a vendor, like PSI, they send you the tracking number via email. I also recall getting a similar email from Exotic Blanks, when I ordered my Jr Gent kit and bushings, with some lovely acrylic blanks.
Oh ... that reminds me, I need to post a pic of that pen, now that it's done!
Only one time has PSI sent me a messed up part ... the tube for my SteamPunk pen was short by 3/16ths inches, but thankfully I was using a pre-tubed circuit board blank anyway. The only other error I have had with them was that they mistakenly sent me two gunmetal finial caps for a Slimline pen in my 7mm Starter Kit. You have to keep in mind ... they're people on the other end, they can and do make mistakes, but they also try their best to fix them. More orders = more mistakes, but probably not a larger percentage than any other company out there, including our great vendors right here at the IAP.
Short answer again ... we're all only human. Contact your vendor and see if you can work the problem out. If they ask for something from you, it's only fair to help as much as YOU can, so that they can keep helping everybody as much as THEY can.