We will be happy to handle it for you Dan!!
One of the reasons you might choose a reseller is to secure better customer service, after the sale (as well as quicker shipping of the initial order).
Your logic is correct, we did NOT make the part, so the error lies with the manufacturer. But, PSI didn't make it either. I'm fairly certain you would not want to deal with the actual "maker" ---they are not very receptive to problems.
A replacement will be in the mail today (well tomorrow---federal holiday today)
Ed