1 - Don't hound someone for a tutorial the instant they post a pen design you've never seen before. Let them enjoy some praise before you beg for step by step instructions on how to duplicate their work. They know you want to make one, and they'll tell you how when they get a chance.
Jim,
As a vendor, I believe we are made better by seeing the "complaints" of our customers. Should you try to contact the vendor first??? Of course!!!
But, as you know I am pretty active on IAP, so it's a great place to communicate with me. And, if you want to complain, I SHOULD have a reasonable explanation OR I should be prepared to CHANGE the practice that the customer is unhappy with (terrible grammar).
And, it is only fair that a community know that some vendors will ship immediately---others will take a week to process the order. This is merely stating a fact that each of the IAP members SHOULD know.
So, be careful how much you limit members' ability to complain. Smart vendors (which I HOPE we are) LEARN from their customers' complaints. We have realized we have an email problem, primarily through communications we have received here.
Maybe each vendor can have their own policy regarding this???? I'd hate to lose the feedback we have gotten in the few threads criticizing our actions.
Although its been covered in other ways but not specifically expressed. It should be pointed out that there are minors that are members here.
Jim,
As a vendor, I believe we are made better by seeing the "complaints" of our customers. Should you try to contact the vendor first??? Of course!!!
But, as you know I am pretty active on IAP, so it's a great place to communicate with me. And, if you want to complain, I SHOULD have a reasonable explanation OR I should be prepared to CHANGE the practice that the customer is unhappy with (terrible grammar).
And, it is only fair that a community know that some vendors will ship immediately---others will take a week to process the order. This is merely stating a fact that each of the IAP members SHOULD know.
So, be careful how much you limit members' ability to complain. Smart vendors (which I HOPE we are) LEARN from their customers' complaints. We have realized we have an email problem, primarily through communications we have received here.
Maybe each vendor can have their own policy regarding this???? I'd hate to lose the feedback we have gotten in the few threads criticizing our actions.
I agree 100%. I didn't mean to imply that we shouldn't discuss vendors on here only that we should be responsible with what we say and that we are careful not to destroy a vendor's reputation before we have given them a chance to resolve any issues.
I think we are really saying the same thing.
Adding a thought to what Ed said, I think that so many problems stem from the use of PM's that they should have their own "rules of useage"!
It may come as a shock to some but there are many "invisible groups" within the IAP membership where members use PM's to discuss thoughts, hold private "group buys" and the like and believe it or not.... even use their numbers to privately blitz someone via PM's once they have a disagreement with another member.
An example (I'll use John Doe and me as hypothetical members)....... John Doe PM's me asking how to thread some parts on a kitless pen. I suggest he visit a very in-depth thread that another member has going on, which has a lot of time spent explaining the use of taps and that he should get all of his questions answered.
Well, John Doe didn't appreciate the way I was trying to help him so he replied spelling out EXACTLY what he wanted me to give him SPECIFIC answers to and his second PM didn't have that friendly tone anymore.
I simply replied saying I was pretty busy and didn't have the time to spend on a detailed laundry list and suggested he start his own thread asking the same questions. That reply got me a very nasty reply saying that I didn't give a crap about helping anyone, and went on with some other choice words and accusations. I also heard from a few of his "friends" as they also felt compelled to echo his feelings and one even suggested the forum would be a better place without the likes of me if I couldn't answer "a simple question".
That said....... we can come up with a thousand guidelines for etiquette but untill we realize there are some who feel the rules don't apply to them or their will be no real consequences to ignoring the guidelines, we haven't gained an inch.
Just a thought!
Chip,
I have often wondered about removing the PM and email functions and demanding that all comments be public.
I am fortunate, in five years of membership (I think), I have received a small handful of negative emails. But, some other, more innovative members say they get a dozen or more chastizing them.
When coming to the IAP ceases being fun, people leave.
When you get enough PM's from members who complain, you just don't want to come to the forum for more abuse. (I have experienced this, on one occasion, so I do understand the complaint)
Eliminating email (or perhaps allowing ONE member to make public email between two members) could tone down the "nastiness"???
I would like to see something about not flaming vendors, big or small. I've seen a number of posts where the person has not even contacted the vendor to try to resolve an issue but feel it is OK to get on here and complain about them. It wouldn't hurt to point out that a lot of these vendors support the IAP and we are hurting our relationship with them.
Glad to know that we can forward these to the mods. __________________
Can we? or is this against the TOS?
When you have been told a group of members is circulating an email disparaging your activities on the IAP, what recourse is there?
The TOS says, "...nor may you post the contents of email exchanges without the consent of all parties involved." The important word is POST. You may always feel free to FORWARD objectionable PMs to me or a moderator.
PMs are subject to exactly the same content rules as everything else at the site.
I would like to see something about not flaming vendors, big or small. I've seen a number of posts where the person has not even contacted the vendor to try to resolve an issue but feel it is OK to get on here and complain about them. It wouldn't hurt to point out that a lot of these vendors support the IAP and we are hurting our relationship with them.
I agree...to a point. Vendors are big boys and should be able to take care of themselves, but no one should complain about a vendor they have never done business with. I have seen that happen.
I would like to see something about not flaming vendors, big or small. I've seen a number of posts where the person has not even contacted the vendor to try to resolve an issue but feel it is OK to get on here and complain about them. It wouldn't hurt to point out that a lot of these vendors support the IAP and we are hurting our relationship with them.
I agree...to a point. Vendors are big boys and should be able to take care of themselves, but no one should complain about a vendor they have never done business with. I have seen that happen.
One thing that rankles my heinie is when I see someone flame a vendor BEFORE they have given the vendor a fair shot at remedying the situation. And if you have a situation that you feel you are getting a raw deal, post the WHOLE conversation, not just your side of it. Sometimes our anger blinds us to what the other party is really saying.
Adding a thought to what Ed said, I think that so many problems stem from the use of PM's that they should have their own "rules of useage"!
It may come as a shock to some but there are many "invisible groups" within the IAP membership where members use PM's to discuss thoughts, hold private "group buys" and the like and believe it or not.... even use their numbers to privately blitz someone via PM's once they have a disagreement with another member.
An example (I'll use John Doe and me as hypothetical members)....... John Doe PM's me asking how to thread some parts on a kitless pen. I suggest he visit a very in-depth thread that another member has going on, which has a lot of time spent explaining the use of taps and that he should get all of his questions answered.
Well, John Doe didn't appreciate the way I was trying to help him so he replied spelling out EXACTLY what he wanted me to give him SPECIFIC answers to and his second PM didn't have that friendly tone anymore.
I simply replied saying I was pretty busy and didn't have the time to spend on a detailed laundry list and suggested he start his own thread asking the same questions. That reply got me a very nasty reply saying that I didn't give a crap about helping anyone, and went on with some other choice words and accusations. I also heard from a few of his "friends" as they also felt compelled to echo his feelings and one even suggested the forum would be a better place without the likes of me if I couldn't answer "a simple question".
That said....... we can come up with a thousand guidelines for etiquette but untill we realize there are some who feel the rules don't apply to them or their will be no real consequences to ignoring the guidelines, we haven't gained an inch.
Just a thought!
George as a moderator, I am a bit abhorred by this. Some of what you said is perfectly acceptable (if a group of friends want to do a private group buy... nothing bad there).
However most of the rest of that is downright bad and some of it is completely against policies. A "blitz" by PM is completely unacceptable and I ask ANYONE that has this happen to them report it.
The rules DO apply... if there is broken rules, Please report them!
It may come as a shock to some but there are many "invisible groups" within the IAP membership where members use PM's to discuss thoughts, hold private "group buys" and the like
Along the copying lines...
If someone has come up with a new idea and actively sells the item, don't take their idea and start selling it here. It is one thing to make something for yourself but once you start selling someone else's ideas, it just shows you have no respect for them or their ideas at all and you are just interested in the money.
:highfive:My wife says that my posts on the IAP should be more representative of the language that I use in church, and less representative of the language that I use in the shop.
I reminded her that I spend one day per week in church and six days per week in the shop!
I am really trying hard, but I'm sure I'll slip sometimes.
Respectfully committed.
Since we are now told that PMs and emails are not private, I would add that members should be able to opt out of receiving and/or sending Private Messages and emails sent from this site..
Private Message? I don't like the fact that anything such as my address or money info could be seen by anybody other than the recipient...
NO ONE CAN SEE YOUR PMs unless you or the person you sent the PM to forwards it to someone. Even Jeff, who has all power on this forum, can not read your PMs. It is jut not possible with the safeguards built into the system.
The issue being discussed is that if you receive or send a nasty PM to someone, that PM can be forwarded to Jeff or myself according to the rules. Have no fear!
Since we are now told that PMs and emails are not private, I would add that members should be able to opt out of receiving and/or sending Private Messages and emails sent from this site..
Since we are now told that PMs and emails are not private, I would add that members should be able to opt out of receiving and/or sending Private Messages and emails sent from this site..