larryc
Member
I finished my first fountain pen today and I'm quite proud of it. (It's a Baron with Tiger Wood.)
I had some questions about the assembly so I called the kit vendor and although he stated that no one had ever called about his instructions on this pen before, he condescendingly walked me thru the assembly.
When I called him back to report that there was a missing part in the kit (end cap coupler) he informed me that since there was a five day period after the kit was received to report any missing or damaged parts I would have to pay to replace the missing part and the shipping even though it was only about fifteen days since I had received the kit. (Since I had ordered two identical kits I was able to obtain the missing part from the other kit.)
I sometimes buy kits weeks or months in advance of using them and in the case of a new (to me) kit I'm not familiar enough with all of the parts, etc. to possibly determine if there are missing or damaged parts until I am into the assembly stage.
Needless to say I will think very strongly about buying from this vendor again.
I had some questions about the assembly so I called the kit vendor and although he stated that no one had ever called about his instructions on this pen before, he condescendingly walked me thru the assembly.
When I called him back to report that there was a missing part in the kit (end cap coupler) he informed me that since there was a five day period after the kit was received to report any missing or damaged parts I would have to pay to replace the missing part and the shipping even though it was only about fifteen days since I had received the kit. (Since I had ordered two identical kits I was able to obtain the missing part from the other kit.)
I sometimes buy kits weeks or months in advance of using them and in the case of a new (to me) kit I'm not familiar enough with all of the parts, etc. to possibly determine if there are missing or damaged parts until I am into the assembly stage.
Needless to say I will think very strongly about buying from this vendor again.
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