Are PSI easy to contact via email.I've contacted them four times without reply.Is this the way they work,reply to no one!
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www.etsy.com/shop/PatsHandcraftedPens?ref=hdr_shop_menu
Contact PSI
- Thread starter Irish Pat
- Start date
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Dan Masshardt
Member
You need to call with them.
There are some more specific email addresses that are more likely to get through I think.
There are some more specific email addresses that are more likely to get through I think.
monophoto
Member
Your going to get lots of somewhat emotional answers to that question!
I've had mixed experiences contacting PSI via e-mail. On one occasion, I had entered an order (on line) and later realized that I had made an error. I sent them an e-mail asking that they make a correction, and when the order arrived, I found that they had received my message and acted on it even though they never replied to my message. On another occasion, I asked a question by e-mail, and while I got an answer, I couldn't understand it. The answer was correct, but the person who answered the question knew too much about the subject, and incorrectly assumed that I knew as much as he did. As a result, the answer was not helpful to me.
So my experience, and everything I have read here, suggests that the best way to contact them is by telephone.
But I understand the issue with telephone expense. Are you calling about an order? Or are you calling with a technical question? If you are calling about a technical question, you might try posing it here - surely there are folks here who could help you.
I've had mixed experiences contacting PSI via e-mail. On one occasion, I had entered an order (on line) and later realized that I had made an error. I sent them an e-mail asking that they make a correction, and when the order arrived, I found that they had received my message and acted on it even though they never replied to my message. On another occasion, I asked a question by e-mail, and while I got an answer, I couldn't understand it. The answer was correct, but the person who answered the question knew too much about the subject, and incorrectly assumed that I knew as much as he did. As a result, the answer was not helpful to me.
So my experience, and everything I have read here, suggests that the best way to contact them is by telephone.
But I understand the issue with telephone expense. Are you calling about an order? Or are you calling with a technical question? If you are calling about a technical question, you might try posing it here - surely there are folks here who could help you.
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Dan Masshardt
Member
I have one somewhere that can help with replacements for damaged parts. No customer service line for questions and order inquires.
Bite the bullet and call if it's important.
TellicoTurning
Member
I don't remember his name, but isn't the owner or manager for PSI a member here... you might try searching for him in the members list under an advance search and see if you can find his name... or maybe some of the membership can give you his name.
JimB
Member
According to his profile, psilevy is the owner of PSI. last time he was on here was the beginning of January.
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scottsheapens
Member
I have only had to email them once. The middle section of the Faith, Hope and Love pen kit was damaged. I emailed them and they contacted me fairly quickly (a day or two). The sent the new part and everything was good for Christmas presents for y daughter's and daughter-in-law for Christmas.
NittanyLion
Member
Ed Levy gave his email address in the below post. All I will say is good luck.......
http://www.penturners.org/forum/f11/psi-complaints-55031/index3.html#post944238
http://www.penturners.org/forum/f11/psi-complaints-55031/index3.html#post944238
RichSubers
Member
I use their contact system on the web, had a missing part in a kit. No answer. Did it again three days later & mentioned that it was the 2nd request. Two days later got a response email & they sent the missing part a week later. No charge.
The tecnhical guy used to be Tony (easy for me to remember). I don't know his last name. He was good once you got him on the phone. I never had any luck with emails. Very often he sent me replacement parts without charge even though I told him that it was my fault. I mess-up a FHL pen wen I rushed it and didn't use a block with a hole in it to protect the threads - that wasn't one of the parts that I called him about.