karlkuehn
Banned
Listen, I know there's some controversy out there about Bill's 'people skills', but lemme tell ya - I've ordered $50 worth of stuff, and I've ordered $1400 worth of stuff (just now), called him both times, and received the same service on both occasions. Short and to the point, and off the phone again, with me being able to sleep comfortably, knowing that everything's gonna be okay. I think he said about fourteen words to me in all, and they were all perfect. Nice thing is, I don't have to spend the next half hour airing smoke outta my as..uh...nether region. []
I'm fully confident that I won't even have to check the kits when the box gets here from this group buy. Bill's the man, I don't care what you say!
After managing all the orders, building the spreadsheet, and doing the whole group buy unsung hero dance, I realized this morning that maybe the insurance wouldn't be a bad idea on an order that size. So I called him, and lo and behold, he'd paid the insurance out of his own pocket. So, those of you that hopped on board my little group buy, we all owe Bill about $1.50 each.
It's that kind of foresight and customer care that keeps me heading back there. Between Bill and Ernie, it makes me wonder if Berea requires a dealer to ace some sort of customer service I.Q. test before they get to be distributors.
I won't neglect to count the insurance into future orders, but for Bill to get my back on this over-(or under)-sight of mine, I mean, really, it's just amazing.
Next person that posts something negative about Arizona Silhouette will probably get an earful from me, and I'm pretty good at giving earfuls. [}]
Thank you Bill!
I'm fully confident that I won't even have to check the kits when the box gets here from this group buy. Bill's the man, I don't care what you say!
After managing all the orders, building the spreadsheet, and doing the whole group buy unsung hero dance, I realized this morning that maybe the insurance wouldn't be a bad idea on an order that size. So I called him, and lo and behold, he'd paid the insurance out of his own pocket. So, those of you that hopped on board my little group buy, we all owe Bill about $1.50 each.
It's that kind of foresight and customer care that keeps me heading back there. Between Bill and Ernie, it makes me wonder if Berea requires a dealer to ace some sort of customer service I.Q. test before they get to be distributors.
I won't neglect to count the insurance into future orders, but for Bill to get my back on this over-(or under)-sight of mine, I mean, really, it's just amazing.
Next person that posts something negative about Arizona Silhouette will probably get an earful from me, and I'm pretty good at giving earfuls. [}]
Thank you Bill!