Glenn McCullough
Member
So I got am email from Penn state over the weekend that offered me 10% off for being a customer for 10 years, ordered several items and the discount would cover shipping. Today, I get an email that offers 15% off 400 pen styles!!!! So the general public gets more than the valuable customer? Hmm. I will call in the morning and see what happens.
Well, just as I thought...contacted them, the order was "processed" and "there's nothing they can do! Of course there is!!! If they want to! They need to empower their people.
How hard would it be to say "We're sorry , Mr. McCullough, that order was processed, how about we fix this by taking the difference off your next order?" or applying a credit to my account to be used at a later date?
I'm a Sales Manager for a half a billion $ a year company, we own "literally" half the all the business in our market. We do that by telling our customers what we CAN do for them, not what we can't. We do what's right and then some, that's how you get satisfied customers.
Well, just as I thought...contacted them, the order was "processed" and "there's nothing they can do! Of course there is!!! If they want to! They need to empower their people.
How hard would it be to say "We're sorry , Mr. McCullough, that order was processed, how about we fix this by taking the difference off your next order?" or applying a credit to my account to be used at a later date?
I'm a Sales Manager for a half a billion $ a year company, we own "literally" half the all the business in our market. We do that by telling our customers what we CAN do for them, not what we can't. We do what's right and then some, that's how you get satisfied customers.