Wall Street Click Problem

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Turned Around

Turned Around

Member
Joined
Jul 28, 2011
Messages
838
Location
Houston, TX
I was out with some friends last night and ran into a customer who bought a custom pen from me about two months ago. Anyway, he was showing me that, when clicking the pen, it would stick, and he had to force the cartridge back in. Then sometimes it wouldn't go in all the way. He wears white button down shirts with his suits, so I'd like to see if this is a common problem or a random occurrence before it bleeds on his shirts.

Thanks,
Nic
 
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Turned Around said:
I was out with some friends last night and ran into a customer who bought a custom pen from me about two months ago. Anyway, he was showing me that, when clicking the pen, it would stick, and he had to force the cartridge back in. Then sometimes it wouldn't go in all the way. He wears white button down shirts with his suits, so I'd like to see if this is a common problem or a random occurrence before it bleeds on his shirts.

Thanks,
Nic
Click to expand...
Sounds like the refill spring is on backwards, that will cause the problem you describe. If one end ot the spring is larger than the other the larger end goes toward the tip.
 
Smitty37 said:
Turned Around said:
I was out with some friends last night and ran into a customer who bought a custom pen from me about two months ago. Anyway, he was showing me that, when clicking the pen, it would stick, and he had to force the cartridge back in. Then sometimes it wouldn't go in all the way. He wears white button down shirts with his suits, so I'd like to see if this is a common problem or a random occurrence before it bleeds on his shirts.

Thanks,
Nic
Click to expand...
Sounds like the refill spring is on backwards, that will cause the problem you describe. If one end ot the spring is larger than the other the larger end goes toward the tip.
Click to expand...


Ok, I'll check that out first. easy fix then. I know he's refilled it already. He uses that thing all day, every day.
 
I always show the customer how to refill them, but I always hold it to where the spring doesn't fall out when opening it. I guess I forget to tell them that sort of thing.
 
Don't worry, if you tell them, they will never remember anyhow!! An instruction card MAY help, IF they read it.

No matter what you do, be prepared to "fix" it the next time you meet.
 
That's no problem. I see him quite a bit, just never really outside of his work. He's the manager of a club we go to fairly often. That's why he likes the click pens. One handed, *click* sign off on anything *click*, goes about his business.
 
One of the nice things about the Liberty kits is the have a refill spring that almost tells you itself if you put it on backwards. A lot of them it is difficult to see the difference and some there is no difference. If you have one of the latter you might want to get some that one end is obviously bigger than the other.
 
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