If your computer is over the 2.5 year mark it's really not worth fixing. The reason is computer technology still advances at a fast pace. It's not like repairing an old car... it's not going to turn into a 'classic' and be worth more. You're replacing antiquated hardware at a premium price. I'm sure the salesman would be happy to help but you would just be throwing money away. I personally don't buy pre-built computers I build my own. To me all pre-builds are a ripoff. However, if I had to buy a pre-build I'd go with a company that let me choose my hardware and then built it for me. You would pay a premium because you're having someone build it for you and they would be offering a warranty but that's really what you're paying for when you buy pre-build.