Cheer psi

[watch_art]

Good customer service on the phone.
Polite and helpful.
I called to cancel an order I made yesterday, and she told me it was already out in the warehouse and I couldn't change it. Said I'll have to write REFUSED on the box and just return it. Cool.
She seemed kind of surprised that I told her to have a good day, though. Maybe they're not used to it? :redface:

 

[RogerH]

You must be living right. Or, you were the winner of the once a year PSI "be nice to a customer" sweepstakes !!!!

I predict it will just be a matter of time until they go postal on you, or just ignore you. Try sending them an e-mail, but don't hold your breath for an answer. I would hate to watch a member suffocate.

 

[Phunky_2003]

This really gets old...

Now we cant even have a cheer without the pile on comments.

 

[watch_art]

Maybe I'm living right - I don't know. I knew from reading PSI jeers what I might get - so I was purposefully extra polite and cheerful, and was in no rush, and tried to just be nice. I could tell she wasn't used to it. She stuttered a lot after I said to have a good day and take care.

Do unto others, right?

 

[DSallee]

Maybe I'm living right - I don't know. I knew from reading PSI jeers what I might get - so I was purposefully extra polite and cheerful, and was in no rush, and tried to just be nice. I could tell she wasn't used to it. She stuttered a lot after I said to have a good day and take care.

Do unto others, right?

Exactly!!! Sometimes the results may surprise you!!! I personally have had ok service from them.

 

[Florida Marine]

I broke a part on a Majestic - told the person I spoke to as much, they sent me a new one free, and quickly the week before Christmas.

I like PSI - have never had an issue with them. I select the cheap postage and am never in rush to get them - or I would upgrade.

Sean

 

[watch_art]

Yay! Another cheer!

 

[Justturnin]

I order a lot from psi. I have never had an issue. I actually just got an order of stylus and pen boxes in. I have delt with customer service many times and they have all been great experiences. I am about to place another order in a few days.

 

[JimB]

It's good to see a Cheer for a large vendor. I have always received excellent service from PSI as well as all the other vendors I have dealt with.

 

[TellicoTurning]

I don't order many pen kits any more, but still order other things from PSI... I get good service and never had a problem worth jeering about... I understand how their business works and know that they are doing it well.

 

[Craftdiggity]

These complaints always surprise me. I have been ordering from PSI for over five years and have never had a single problem. I always receive my order within a week and so far, they have gotten the orders right.

 

[OLDMAN5050]

I have never had a bad experience with PSI. good people to work with...........

 

[jd99]

PSI has been ok for me so far, I've never had to call customer service yet though, every order (granted it hasn't been a lot) has been shipped in the time frame I choose (usally the cheapest/slowest, I'm not in a hurry now days Must be an old fart thing :wink

So far so good, but I want to start using more of the IAP vendors... Kind of a keep it in the family thing. :biggrin: