monark88
Member
I just got off the phone from PSI, regarding the replacement of the faulty/bad 'retainer spring clips' in the Seam Ripper kits.
I had purchased 26 kits a month or so ago-when they knew this part was no good. Anyway, I called this AM to get the replacement part that they had gotten last week from China, to correct this problem with the retainer spring.
They refused to send the replacement part, just saying, without a reason, to return the kits. Very sarcastic, they were. And this came directly from the owner. I'm out of buying from PSI. I haven't bought much from them anyway, over the past 2 years.
I let the owner know that I intended to post my experiences regarding this, here on IAP. Unbelievable business practices/customer services.
russ
I had purchased 26 kits a month or so ago-when they knew this part was no good. Anyway, I called this AM to get the replacement part that they had gotten last week from China, to correct this problem with the retainer spring.
They refused to send the replacement part, just saying, without a reason, to return the kits. Very sarcastic, they were. And this came directly from the owner. I'm out of buying from PSI. I haven't bought much from them anyway, over the past 2 years.
I let the owner know that I intended to post my experiences regarding this, here on IAP. Unbelievable business practices/customer services.
russ