Mug Misery

[jeff]

I just have to vent.

I have 140 mugs here with the wrong logo. :crying:

I have the email chain that unquestionably shows it's the company's fault. The did not use the final artwork file I sent them, which had a small change from the one they used to quote the job.

Not sure what's next. Hopefully they can turn out replacements pretty fast.

Grrrrrrrrrrrrrr!

 

[maxwell_smart007]

Well, mugs can be sent out at the END of the bash for 'accounting purposes'...

And I bet there are a lot of people who would want to buy a mug...these can be put up for straight sale, if you like.

(there's always a bright side, Jeff!)

 

[mbroberg]

What, if I may ask, is the difference between what you have and what you want? I understand the frustration and I would expect them to make it right. But as Andrew says, unless the are hidiously ugly these can probably be used.

 

[jeff]

Top is what we have.
Bottom is what we wanted.
The IAP logo is centered on the bottom one.



I know it's a small difference, but it's not balanced.

Depending on what the company offers to do, we may go with them. Everyone I've shown them to say they are fine as-is.

 

[ed4copies]

Chalk up one more vote for "fine-as is", Jeff!!!

You have a lot of time and heart and soul in the mug. Those of us who DON'T have that investment will never notice the difference. Call it "artistic" and go with it.

(I know, you're a detail-oriented IT guy, but humor the marketing guy on this one, please!! Save yourself the heartburn!!)

 

[jeff]

That's kind of what I'm thinking too.

 

[PR_Princess]

Another vote for fine as it is!

But......
See if the company will give you something off on the bill. Might work out better than doing them over...from both perspectives!

 

[maxwell_smart007]

And if for some reason they would rather remake the lot, then we can sell these as 'mugs of blanks' for a later fundraiser, if you like...

 

[hunter-27]

I think had you not mentioned it 99.99% would not have known. That being said, the company owes you a discount for not doing as it was requested. That would be far better for them than you requiring them to replace them. IMO

 

[Scott]

Send me one! I want to drink coffee out of it!!! ;-)

Fine as is!

Scott.

 

[Monty]

I wouldn't have noticed anything if you hadn't pointed it out.

 

[jeff]

OK, I've accepted a 10% discount on the next order, as well as credit for the artwork setup fee. I'm satisfied. Thanks for your opinions!

 

[ed4copies]

Our opinions aren't worth much, thank YOU for doing all the work!!!!!

They LOOK GREAT!!!!