Lifetime warranty on kit finishes

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Mar 15, 2004
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Parker, CO, USA.
Has anyone tried to collect on the lifetime warranty on the kits from CraftUSA? I have a customer whose finish has gone bad. It was the Titanium Gold and the pen is about 1 year old. With it being that old and just now showing up, I don't see how it could have been CA fumes from finishing the Buckeye Burl. Any thoughts about the cause and solution are appreciated.

Brian
 
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