Carl Fisher
Member
I ordered a 10x10 kit back in January to replace my aging one. It's been sitting in the garage for the last 2 months waiting for a nice clear day to open it up and inspect it thoroughly.
After it was all setup and I was ready to put the awning on the poles, I realized that the material for the awning was not anywhere to be found. After scratching my head trying to think if I ordered something wrong I gave them a call.
They were very friendly and after going through what was included in the package and looking for a specific marked bag, they admitted that it's rare but occasionally does happen that a part doesn't make it into the box for shipping.
They did not hesitate to put another one in the mail for me and I should see it next week. Even though this was the right thing to do, they did it with a smile which you don't always get in situations like this.
I would absolutely do business with them again.
After it was all setup and I was ready to put the awning on the poles, I realized that the material for the awning was not anywhere to be found. After scratching my head trying to think if I ordered something wrong I gave them a call.
They were very friendly and after going through what was included in the package and looking for a specific marked bag, they admitted that it's rare but occasionally does happen that a part doesn't make it into the box for shipping.
They did not hesitate to put another one in the mail for me and I should see it next week. Even though this was the right thing to do, they did it with a smile which you don't always get in situations like this.
I would absolutely do business with them again.