Have we become too suspicious?

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Kretzky

Kretzky

Member
Joined
Jul 6, 2012
Messages
313
Location
BC Canada
Just wondering... I received an e-mail supposedly from PSI showing a photo of a Spur drive centre. The e-mail went on to describe how, if PSI gets a query from another customer, they send out e-mails to people who've bought that item previously, asking them, (the customer) to answer the query.
I find it peculiar that PSI would contact customers asking them to answer such a simple question. Why not just look at one & answer the customer's query?
The question asked was "does this 4 prong mini-drive spur centre have a spring loaded centre" There was then a link to click on to answer the question. So that set me thinking, & I'm wondering if this is some kind of clever scam, trying to get unsuspecting folks to click on links, to so I ignored it.
BUT Just in case Steve who supposedly asked PSI the question is on here the answer is:
No, the PSI 4 prong mini drive spur centre does not have a spring loaded centre. It's a solid direct drive.
 
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" ... & I'm wondering if this is some kind of clever scam, trying to get unsuspecting folks to click on links, to so I ignored it."

You did the right thing. It may be innocent (I doubt it) but there is no reason to take a chance at messing up your computer and annoying those in your contact list when they receive malware-laden email from you.

BTW, I am a retired computer security executive and have over 20 years experience dealing with malware.

Might want to go onto PSI's website and send the webmaster a copy of the email so they can alert customers to the possibility of receiving spoofed email.
 
PSi does refer customer questions to recent purchasers of similar items. They have a link to click on the item pages. I have received an email asking questions from PSi for a customer and I also thought that they would be better off answering the question themselves.
 
walshjp17 said:
You did the right thing. It may be innocent (I doubt it) but there is no reason to take a chance at messing up your computer and annoying those in your contact list when they receive malware-laden email from you.
Click to expand...

+1 on that advice.
Basically if you're not sure, ignore it and delete the email. Or contact the supposed sender to verify it was sent by them.

If you know how to read domain addresses you can check the link address. Your mail program (Outlook, Thunderbird) should show the link address when you hover your mouse cursor over the link. If it doesn't look like the address of the supposed sender, then trash it.
 
I've gotten those emails from them as well, and have gone and answered a few of them. And I've seen my answers show up on their web site as well.

Their website also directs me to a page where I can write up evaluations on the products I've purchased in the past, which I've filled out several of those as well.

They appear to be enlisting automated means of getting the aid of their customers in providing answers to customer questions and gathering product reviews. Neither are bad things, and sometimes a customer answer to a question can be more informative than the company answer and, presumably, less biased. I hope it helps them provide better customer service in the long run. We'll see in time how well it works for them.
 
I don't mind helping anyone, but you have to wonder, are PSI getting their customers to do a job they should be doing?
I once tried to get a return authorisation from PSI & got ignored multiple times (both phone & e-mail). I ended up keeping the item about $20 (My error, I ordered a drive with MT1 instead of a MT2) so I don't feel very inclined to assist them with their "customer service".
But it is good to know that the mail was genuine & not a scam.
 
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It's just a new thing they are doing on the website. If they can get previous customers to provide answers it's free content for them and a value to the person viewing as they believe it's coming from another 'turner'.
 
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