FedEx shipping rant

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glycerine

glycerine

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<rant>
I have never had any shipping issues from any pen supplies that I have ordered from any vendors... until yesterday. I placed a large (for me) order from CSUSA and normally just use regular USPS. This time I chose FedEx ground just because I thought I'd give FedEx a shot. Bad idea! If something works, don't change it!
I knew from the tracking that my package was supposed to be delivered yesterday, so I kept an eye on the tracking website from work. Around lunch time, I saw that it was "delivered", so I headed home for lunch. My office is only about 6 miles from the house. I get home and nothing on the front porch. Tracking said "left at front door". I go inside and look around for a box, see nothing. Ask my wife "did you get my package?". She says "what package?". She was home all day, no doorbell, no knock, no package!!
I call FedEx customer service and alert them of the issue. They open a case for me. Later on before I go to bed last night, since I have heard nothing from FedEx, I also shoot a note to CSUSA customer service so they know what's going on.
Got a call this morning from FedEx asking if I had located the package??? What kind of stupid question is that?! It's THEIR job to locate my package!! I have no way of locating it at this point. Anyway, she says they'll have the driver come back out and verify where they left it, blah blah blah...
Right after I get off the phone with FedEx, I get another call. It's a CSUSA customer service rep asking if FedEx had found the package. I tell her not yet and she says they'll go ahead and send out a replacement! She said that normally, they don't find lost packages. That makes it sound like this is normal for FedEx. Kudos to CSUSA! FedEx stinks!
</rant>
 
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Sorry to hear this should be the oppisote from my shipping experience?I have had no issues with Fedex in five years and countless with USPS,and the post office could care less about anything at all(government ran!!!).I use Fedex over UPS due to a little cheaper rate I get,this is only for a small amount of shipping I think UPS is cheaper if you ship enough?Sorry for the BS,sucks,good luck,Victor
 
Just the oppisite for me. I buy from CSUSA large orders at least 7-8 times a year , always get free shipping and always Fed-Ex. Haven't had a problem yet and from the time it leaves Provo till it gets here never longer than three days.
 
Fed-Ex is the only shipping I have trouble with. USPS will get from CSUSA to CT in 3 days or less. Fed-Ex is 5 days or more. Tag on door, have to sign. Call office the computer says the package was left at the door. No package. Call a real person and make arrangements to deliver to a business 1/2 mile away, it winds up at my door the next day, out in the rain, damaged..............I dislike Fed-EX with a Passion!!!
 
My experience with FedEx is that they sometime do deliver to the wrong address. I think the issue is that because FedEx is a more specialized service, their drivers don't learn the neighborhood as well as USPS personnel. Also, 'left at front door' sometimes should be understood to mean 'left at the mail box'. You might check with your neighbors.
 
monophoto said:
My experience with FedEx is that they sometime do deliver to the wrong address. I think the issue is that because FedEx is a more specialized service, their drivers don't learn the neighborhood as well as USPS personnel. Also, 'left at front door' sometimes should be understood to mean 'left at the mail box'. You might check with your neighbors.
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I think you are correct (and hopefully that person will return the package). But why would they even leave a package if they weren't 100% sure that they had the correct address? Our house and every other house in our neighborhood has the number right on front of the house. I can only assume they weren't even on the right street (which is what street signs are for) or that they flat out lied and kept the package for themselves. I know other times that we have had deliveries from them, they don't even have the courtesy of knocking or ringing the doorbell. If no one is home, that's one thing, but if someone IS home and they have the wrong address, the person could look at the name and say "Hey Mr. FedEx guy, this isn't for me, you've got the wrong address." But time is money...
Oh and yes, the USPS does often leave packages ON TOP of our mailbox which is a whole other rant! I don't think that FedEx has ever done that.
 
My favorite is when I had something Express FedEx-ed to my work on Fort Sill, OK. When the package didn't arrive in the drop dead time I needed it, I called FedEx (which of course you can't call the local office) and after three hours on the phone, they told me that the driver stipulated the address did not exist. I informed them it did, in fact exist and I was calling them from that address. 20 minutes later they informed me that the driver dropped it off on the porch of the address (there is no porch on my work address). I then asked how that was possible since FedEx and the Military have an agreement that all packages here have to be signed for (it's a security/terrorism thing). They finally came clean a couple days later, and several phone calls, that the driver couldn't find the address and the package was shipped back to the sender. The whole reason I (the Government) paid for the express shipping was that I absolutely had to have that package overnight. Two weeks later I finally got the package via UPS.
 
John Pratt said:
My favorite is when I had something Express FedEx-ed to my work on Fort Sill, OK. When the package didn't arrive in the drop dead time I needed it, I called FedEx (which of course you can't call the local office) and after three hours on the phone, they told me that the driver stipulated the address did not exist. I informed them it did, in fact exist and I was calling them from that address. 20 minutes later they informed me that the driver dropped it off on the porch of the address (there is no porch on my work address). I then asked how that was possible since FedEx and the Military have an agreement that all packages here have to be signed for (it's a security/terrorism thing). They finally came clean a couple days later, and several phone calls, that the driver couldn't find the address and the package was shipped back to the sender. The whole reason I (the Government) paid for the express shipping was that I absolutely had to have that package overnight. Two weeks later I finally got the package via UPS.
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Ouch...
 
A lot of the Fed-Ex drivers have purchased their routes and lease the truck. Kinda like a franchise business. and then there are the drivers hired in one town and sent to another and just don't seem to care.:at-wits-end:
 
My worst experience was with UPS years ago. I had a rather expensive package delivered. When I got home, no package. So I called, and they tracked down the driver. He asked if I looked in my boat under the boat cover. Sure enough, the package was there. He said he knew it was expensive, and left it there so nobody would take it, and it wouldn't get wet if it rained. I don't know how he expected me to know that's where he left it. No note was left on the door. But at least I got my package.
 
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