jsmithmarcus
Member
Has anyone had problems dealing with ExoticBlanks? I have a problem with an order and they are not responding to emails. Just wondering.
ExoticBlanks issue
- Thread starter jsmithmarcus
- Start date
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longbeard
Member
Call him. He will answer.
Harry
Harry
Cmiles1985
Member
Send ed4copies a PM. I have only personally bought from them twice (both times without issue). I always see great reviews on Ed and Dawn.
Whaler
Member
Call them, Ed and Dawn are great to deal with.
mbroberg
IAP Activities Manager, Emeritus
I have never had a problem with them. Send Ed4Copies and PR_Princess a PM. They will respond. Or you can call them at 262-631-5783 (Number on their website).
Dan Masshardt
Member
He was too busy filling my order today. 
Be patient. You will hear back soon.
Be patient. You will hear back soon.
J_B
Member
I have ordered several times from Ed/Dawn and they have always been nothing but the best and extremely helpful with my newbie questions.
email is about the least effective way to reach them. THe volume of emails they receive is significant. Pick up the phone and call them.
Holz Mechaniker
Member
They had some serious storms in Wisconsin the past couple of days they may not have power right now so I wouldn't worry too much. If they don't answer their phone that perhaps is a reason. Ed and Dawn have an outstanding operation.
Dalepenkala
Member
Jeff call Ed and Dawn! They are extremely repritable people not to mention very busy! Give them a call!
ed4copies
Local Chapter Manager
Sorry Jeff! Yes, I have seen your email about the ten incorrect refills. I had every good intention of taking care of it last night. (Have you ever heard "the road to hell is paved with good intentions"??) Unfortunately, several phone calls interfered with that plan.
To explain to all our customers: We make several mistakes a week. As we have said, this last couple weeks, we introduced over 100 "flavors" of Monteverde refills. Also a hundred or so new style of blanks. While Dawn was successful in getting them all "up" on the website, they are not "logically integrated" into our bins, yet. In this case, Jeff and another customer have received Parker style after ordering Cross style. So, what does it mean to "fix" it?
Jeff got 10 Parker style refills, so my first task is to get 10 refills and package them as if I were mailing them. (Refills in an envelope will be destroyed by the Postal Service, so I have to devise a cardstock "envelope" to protect them). Then, I weigh this and make a label from me to me (except you have to change the "ship from" zip code so that the postage will be correct. NOW, I can put the proper refills into a mailing box along with the materials I have prepared and calculate correct postage and send it out.
Of course, I need to send an email to Jeff to let him know these will be coming. And put the products I "pulled" to weigh back into their bin. This process typically takes 20 to 30 minutes. If the phone rings in that time frame, there may be another project that needs to intervene. So, things don't always happen "on schedule".
Another distraction happened today (you might be interested, since those in the group buy may gain knowledge): We have a shipment of Emperors coming through Los Angeles. Yesterday I received notice that the "striking" workers were ordered back to work, today I received notice that the Customs people wanted me to drop everything and "code" the incoming products. To make it more "immediate" they also informed me that storage on the products would be $350 a day, if I did not answer them immediately. Every product has it's own 10 digit code. The numbers for pen parts are in the 9000 section--I know those codes pretty quickly (a fountain pen is different from rollerball and each of them has to have the ink handled separately). So, what slowed me down? BRASS TUBES and BUSHINGS!!! I spent a couple hours (interspersed with phone calls ---"What size is a medium flat rate box?" Are you sure? What can I get into that box?---international caller on a crackling cell phone) perusing the Customs code book to arrive at a reasonable answer. I got the information to them about 20 minutes before they left for the day, but at least I should NOT have to follow up tomorrow.
Please understand I am NOT complaining!!! I LOVE my "hobby job"!! I sincerely enjoy talking with other turners and helping with questions!! But, in an average day we receive a couple dozen emails and 8-10 phone calls. EACH one wants me to do something!! AND there are a couple dozen orders that need to be filled. We have a "helper", but that's why Parker refills go out when a customer orders Cross (the average person does NOT know one refill or one kit or one blank, from the next!!) Not only do we need to FIX Jeff and the other customer, we ALSO have to determine how to keep it from happening again!!
The little blurb on entrepreneurs the other day missed one very important point: A good entrepreneur needs to admit mistakes and find SOLUTIONS!! Every small order that includes an error is NECESSARILY no longer profitable---I KNOW that, so we try to avoid them.
So, yes, if you phone us, we will tell you what I just wrote.
IF everything had gone "as planned", your correct refills would have been in the mail last night and a note in your email.
I am sincerely sorry that did not happen!!! I wish I could promise we will be better, but that is a goal, not yet a fait accompli! (dammit)
Thanks to all for your support----we are reorganizing all the inventory so we can be more efficient this fall---we hope we can help you have a VERY HAPPY holiday season--hobbiest or Show-pro!!
Always grateful to this community and trying to "give back",
never 100% successful!!
Dawn & Ed
To explain to all our customers: We make several mistakes a week. As we have said, this last couple weeks, we introduced over 100 "flavors" of Monteverde refills. Also a hundred or so new style of blanks. While Dawn was successful in getting them all "up" on the website, they are not "logically integrated" into our bins, yet. In this case, Jeff and another customer have received Parker style after ordering Cross style. So, what does it mean to "fix" it?
Jeff got 10 Parker style refills, so my first task is to get 10 refills and package them as if I were mailing them. (Refills in an envelope will be destroyed by the Postal Service, so I have to devise a cardstock "envelope" to protect them). Then, I weigh this and make a label from me to me (except you have to change the "ship from" zip code so that the postage will be correct. NOW, I can put the proper refills into a mailing box along with the materials I have prepared and calculate correct postage and send it out.
Of course, I need to send an email to Jeff to let him know these will be coming. And put the products I "pulled" to weigh back into their bin. This process typically takes 20 to 30 minutes. If the phone rings in that time frame, there may be another project that needs to intervene. So, things don't always happen "on schedule".
Another distraction happened today (you might be interested, since those in the group buy may gain knowledge): We have a shipment of Emperors coming through Los Angeles. Yesterday I received notice that the "striking" workers were ordered back to work, today I received notice that the Customs people wanted me to drop everything and "code" the incoming products. To make it more "immediate" they also informed me that storage on the products would be $350 a day, if I did not answer them immediately. Every product has it's own 10 digit code. The numbers for pen parts are in the 9000 section--I know those codes pretty quickly (a fountain pen is different from rollerball and each of them has to have the ink handled separately). So, what slowed me down? BRASS TUBES and BUSHINGS!!! I spent a couple hours (interspersed with phone calls ---"What size is a medium flat rate box?" Are you sure? What can I get into that box?---international caller on a crackling cell phone) perusing the Customs code book to arrive at a reasonable answer. I got the information to them about 20 minutes before they left for the day, but at least I should NOT have to follow up tomorrow.
Please understand I am NOT complaining!!! I LOVE my "hobby job"!! I sincerely enjoy talking with other turners and helping with questions!! But, in an average day we receive a couple dozen emails and 8-10 phone calls. EACH one wants me to do something!! AND there are a couple dozen orders that need to be filled. We have a "helper", but that's why Parker refills go out when a customer orders Cross (the average person does NOT know one refill or one kit or one blank, from the next!!) Not only do we need to FIX Jeff and the other customer, we ALSO have to determine how to keep it from happening again!!
The little blurb on entrepreneurs the other day missed one very important point: A good entrepreneur needs to admit mistakes and find SOLUTIONS!! Every small order that includes an error is NECESSARILY no longer profitable---I KNOW that, so we try to avoid them.
So, yes, if you phone us, we will tell you what I just wrote.
IF everything had gone "as planned", your correct refills would have been in the mail last night and a note in your email.
I am sincerely sorry that did not happen!!! I wish I could promise we will be better, but that is a goal, not yet a fait accompli! (dammit)
Thanks to all for your support----we are reorganizing all the inventory so we can be more efficient this fall---we hope we can help you have a VERY HAPPY holiday season--hobbiest or Show-pro!!
Always grateful to this community and trying to "give back",
never 100% successful!!
Dawn & Ed
Last edited:
jsmithmarcus
Member
Thanks Ed, appreciate your help!!!!!!
Holz Mechaniker
Member
Well dang Ed, I thought the Storms buggered you folks up like it did in Grand Rapids, MI. Glad I live in south Central MI.
ed4copies
Local Chapter Manager
It is ready to mail---now, PayPal has reorganized!!
Does anyone know where to find "multi-order shipping' on the NEW PayPal???
I sent them this question two days ago---on two different "notify me methods". Neither has been answered
USPS does not offer labels for first class mail, so I really kinda need Paypal----HELP!!
Does anyone know where to find "multi-order shipping' on the NEW PayPal???
I sent them this question two days ago---on two different "notify me methods". Neither has been answered
USPS does not offer labels for first class mail, so I really kinda need Paypal----HELP!!
Last edited:
Holz Mechaniker
Member
Ed, Give Paypal Support a Call.. They should still be available until 8pm Pacific time. Which is 2 hours behind Central. Support: 1-888-221-1161
ed4copies
Local Chapter Manager
Thank you, Drew!!! It is NOW addressed, I will drop it at the Post office on the way home (they have a 24 hour drop box)
For anyone else who may want the multi-ship option on PayPal, it is www.paypal.com/mos
The helpful gentleman did not know where I could find a link on their site, but he explained to me that this is EASY!! (He's right if you KNOW where to look!!)
THANKS for your help!!!
For anyone else who may want the multi-ship option on PayPal, it is www.paypal.com/mos
The helpful gentleman did not know where I could find a link on their site, but he explained to me that this is EASY!! (He's right if you KNOW where to look!!)
THANKS for your help!!!
Holz Mechaniker
Member
Glad I could help
Monty
Group Buy Coordinator
For future reference, click on "Tools" either on the top bar or left side, scroll down to "Manage Your Business" and PayPal Multiorder Shipping" is the second button.
Don't fret....They will resolve your problem... If you are in a hurry give them a call.