JohnGreco
Member
I have never ordered from Berea before, and this was not the kind of first impression I was hoping for.
I ordered, among other things, a detachable keychain intro kit online which was supposed to come with 10 keychains + the bushings. This was for a customer order, I placed the order with them on the 14th. A few days later the other pieces arrive with a note written on my packing slip that the keychains are on back order until the 26th. So now I am forced to push back the ETA for when my customer can expect his pieces.
Today the keychain arrives. Yes, keychain, singular. I sent an email but a few hours later decided to give them a call (as soon as time allowed). They were good about saying they would get the missing ones out to me tomorrow, but when I explained what had happened, and that I now have to push back this ETA a 2nd time, I didn't even get an apology. "Mm-hmm. Alrighty!" was all I got.
I tried explaining in as calm and collected a manner as I could that I had never shopped with them before, and I got the impression they really didn't care if I ever did again. Not at all what I was expecting, sadly.
:bad:
I ordered, among other things, a detachable keychain intro kit online which was supposed to come with 10 keychains + the bushings. This was for a customer order, I placed the order with them on the 14th. A few days later the other pieces arrive with a note written on my packing slip that the keychains are on back order until the 26th. So now I am forced to push back the ETA for when my customer can expect his pieces.
Today the keychain arrives. Yes, keychain, singular. I sent an email but a few hours later decided to give them a call (as soon as time allowed). They were good about saying they would get the missing ones out to me tomorrow, but when I explained what had happened, and that I now have to push back this ETA a 2nd time, I didn't even get an apology. "Mm-hmm. Alrighty!" was all I got.
I tried explaining in as calm and collected a manner as I could that I had never shopped with them before, and I got the impression they really didn't care if I ever did again. Not at all what I was expecting, sadly.
:bad:
