Quote from rlharding:
I'm with you Glenn. Bill was rude, obnoxious, and accused me of wanting to ask him to falsify the invoice to get over the border!!!
He was such a #**! that I blocked his email address.
I first ran into Bill many years ago, about 10 yrs ago actually, and he was doing the same kind of nonsense.
It would be welcomed if some of the people who do get along with him so well could be supportive of those he has been offensive to. Over the years he has had a number of people refuse to buy from him but he will never change his behaviour when other people just come up and take their place because he gives 'freebies' and has decided to be nice with you. It's seems to be akin to buying your customers and keeping their loyalty by constantly giving them gifts.