ed4copies
Local Chapter Manager
Rarely do I encounter something that I can't figure out how to deal with, but we have such a situation--I am looking for suggestions, especially if you work for a credit card company or have had similar experience.
A couple weeks ago, Exotics got a "charge back" (money refunded to the customer) for a shipment that went international, and the delivering mail service said it was delivered. There was no signature. American Express said since there was no signature, they would refund the customer--so we are out the goods and don't get paid..
Exotics is small, but suddenly we have several international orders from this same person, all using different American Express card numbers. And, there are suddenly several others using American Express, both international and one domestic.
We don't know whom to contact.
Any ideas??
Presently we are cancelling the orders, since none of them leave a phone number, so we can't follow up.
What do you suggest??
Oh, and watch out if you get orders paid for by American Express!!!!
My theory is that American Express KNOWS these are stolen numbers, so they will not be able to charge their REAL customer and they would rather charge Exotics than have to eat the cost themselves. To whom do I report this suspicion??
A couple weeks ago, Exotics got a "charge back" (money refunded to the customer) for a shipment that went international, and the delivering mail service said it was delivered. There was no signature. American Express said since there was no signature, they would refund the customer--so we are out the goods and don't get paid..
Exotics is small, but suddenly we have several international orders from this same person, all using different American Express card numbers. And, there are suddenly several others using American Express, both international and one domestic.
We don't know whom to contact.
Any ideas??
Presently we are cancelling the orders, since none of them leave a phone number, so we can't follow up.
What do you suggest??
Oh, and watch out if you get orders paid for by American Express!!!!
My theory is that American Express KNOWS these are stolen numbers, so they will not be able to charge their REAL customer and they would rather charge Exotics than have to eat the cost themselves. To whom do I report this suspicion??
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