crokett
Member
I'll preface this with I'm in a customer facing job and thus have some fairly high standards when it comes to customer service. Basically I know what annoys me so I work as hard as I can to not do those things.
I ordered some items from Woodturningz.com on Friday the 29th. As per their usual I got nearly instant email confirmation, then a few hours later got a shipping confirmation. Also on Friday I ordered via online from Wood 'n Whimsies for some items and parts Woodturningz doesn't stock. If I've ever ordered from them before I don't remember. It took over an hour to get email confirmation of my order.
I still don't have any idea when the order will ship. I am/was ok with shipping today so long as it got here Friday or Saturday. A customer order of mine depends partly on this - I want to ship them some extra inks along with their pen but I can't tell them when to expect it because I don't know. I called this morning and left a message, and sent an email. I have not gotten a response to either.
Is this normal? If they're closed for a holiday, their voicemail, email and website don't indicate that.
I ordered some items from Woodturningz.com on Friday the 29th. As per their usual I got nearly instant email confirmation, then a few hours later got a shipping confirmation. Also on Friday I ordered via online from Wood 'n Whimsies for some items and parts Woodturningz doesn't stock. If I've ever ordered from them before I don't remember. It took over an hour to get email confirmation of my order.
I still don't have any idea when the order will ship. I am/was ok with shipping today so long as it got here Friday or Saturday. A customer order of mine depends partly on this - I want to ship them some extra inks along with their pen but I can't tell them when to expect it because I don't know. I called this morning and left a message, and sent an email. I have not gotten a response to either.
Is this normal? If they're closed for a holiday, their voicemail, email and website don't indicate that.