Sienna Sierra Gatsby Wall Street II etc.
I buy a kit that looks exactly like your picture from Woodcraft, called Wall Street II. They are on sale right now, upgrade gold at 11.99 and black titanium/platinum or black titanium/gold at 13.59.
As far as customer service - my local retail store is great, the web site does fine too.
I've just ordered three of the low end plated version from Penn State because I like the lower trim better on those models. They're on sale with the "accessory kit".
The hatched pattern on the flat plated band on the pen you're showing looks cheap to me, and I don't like the way the pen shape flows. It's hard to know just how to flare the blank to match the nib end taper. I think the Penn state trim looks better.