woodgraver
Member
I placed an order for 50 pen boxes from PSI on 1/28/2012 and received them on 2/7/2012, well 49 of them. On 2/8/2012 I called and indicated I had a problem with my order, I was then asked for my name and invoice number. After providing that informatin my mailing address was confirmed and I was told they would get "one" out to me right away. There was no apology at all...
I've often read negative comments about PSI and they generally relate to shipping time. I guess the way I look at customer service this way..."was the customer happy?". To me PSI must look at it this way..."Did we fulfill our obligation?".
I don't like having to count the money to make sure it is all there. There is a stamp on the bottom of the receipt with my product that tells who picked the items and who packed the items...I wasn't asked for that information. I guess I'm left feeling like this is a recurring issue for PSI and that they really don't have any process improvement procedures in place to correct them.
I wonder what the annual added shipping costs are for mistakes of this nature, maybe it is just so small that it doesn't pay to focus on them. And lets face it, the customer is really the only one inconvenienced. As long as they make good on it, most customers will probably continue to shop there...so maybe that is a good business model.
I've often read negative comments about PSI and they generally relate to shipping time. I guess the way I look at customer service this way..."was the customer happy?". To me PSI must look at it this way..."Did we fulfill our obligation?".
I don't like having to count the money to make sure it is all there. There is a stamp on the bottom of the receipt with my product that tells who picked the items and who packed the items...I wasn't asked for that information. I guess I'm left feeling like this is a recurring issue for PSI and that they really don't have any process improvement procedures in place to correct them.
I wonder what the annual added shipping costs are for mistakes of this nature, maybe it is just so small that it doesn't pay to focus on them. And lets face it, the customer is really the only one inconvenienced. As long as they make good on it, most customers will probably continue to shop there...so maybe that is a good business model.