I bought some seam rippers from PSI a few weeks ago. The kits include a rather delicate retaining spring (cylindrically formed spring steel, 0.002" thick). In the course of assembling the seam rippers I broke three of the springs.
I phoned PSI Customer Service this morning to ask if I could buy replacement springs.
They offered to replace the broken springs free of charge !!!! ( First Cheer ! )
Within 2 hours I received an email with the package shipping info !!!! ( Second Cheer ! )
You can't beat PSI Customer Service for service like that !!!!!!! Thank you, PSI !!!!!!!
I phoned PSI Customer Service this morning to ask if I could buy replacement springs.
They offered to replace the broken springs free of charge !!!! ( First Cheer ! )
Within 2 hours I received an email with the package shipping info !!!! ( Second Cheer ! )
You can't beat PSI Customer Service for service like that !!!!!!! Thank you, PSI !!!!!!!