I've sold a lot of Princess pens (75+) to several retail locations. Recently, I have been getting a good amount of customer service issues with the transmission getting stuck in the cap. The transmission will not screw in to the coupler when this happens. It is an easy fix to get the transmission out and fix the pen. I am trying to figure out a solution for this to prevent it from happening and to prevent CS issues. Has anyone else notice this? I tried calling PSI but they are already closed for the night..
Thanks,
Rick
Thanks,
Rick