Here are the bullets:
Either they are very generous or possibly made a mistake. I have never had a bad experience with them, so I am going with their being"generous".
- Bought Faith, Hope and Love kits from one of our reputable suppliers (not PSI).
- I broke the threaded coupler by NOTcarefully reading the instructions.
- Needed to replace coupler which only comes with a center band.
- Part is $3; shipping is $5 from PSI, bought two parts just to make the shipping worth it.
- Received one part two days later (I told Tony I only needed one before he passed me along to Maria)....no charge.
- Add to this, that I actually had to hang-up while being transfered and on hold for two minutes. Maria called me back!
Either they are very generous or possibly made a mistake. I have never had a bad experience with them, so I am going with their being"generous".
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