I to have had slow response from PSI in getting orders. I do not need orders rushed, but do like for them to be processed within a resonable amount of time. My last 3 orders have not be processed for up to 4 days. A little bit long for an order to sit somewhere. I have even gotten a double shipment from them on a large order. Had to call them on that one, or they would have never known. I also order from W&W, fast service, and AS speed is their middle name. I like all of these companies, but it does seem PSI has gotten a little slow in their processing, especially if you order on line. I have to order from them as I have customers who like some of their pens that I can't find somewhere else. I have even send a message to their customer service and gotten NO response! Too busy? Don't care? Who knows? With the economy running like it is it would seem that a company would really care about getting shipping, processing etc. done quickly to keep thier customers happy and coming back for more so they won't go somewhere else for obtaining the products they want.
I just placed and order with PSI yesterday and have received a response that order was received, but nothing else yet. Don't expect to hear anything until Tuesday of next week and order was placed on Thursday.