I haven't posted any jeers because I feel that in general, life happens, and someone would have to really tic me off to write a jeer. Well, PSI did that this morning. Usually I have received very good service from PSI - quick shipping.
I ordered what I thought were 10 gunmetal FULL SIZE bolt action kits and what I received was 10 gunmetal MINI bolt action kits. I had to run down to Woodcraft to get the right kit to fill a customer's order. This was on a 15% discount coupon. Don't get me wrong, the kits (I ordered others as well) all arrived quickly. I just didn't check the order until later.
I called PSI this morning and explained the problem. I didn't blame them for the mini kits (it may have been me), I just wanted to exchange them for the regular full size bolt action. No problem, I was told, but I would have to pay the difference in price since the 15% coupon was no longer valid. The unit price on both kits is the same ($12.95) but I would now have to pay an additional $1.94 per pen kit. I told them just to issue a refund.
I wasn't trying to use an expired coupon, but just wanted an exchange.
Don't know if I'm right or wrong on this, but it just didn't sit well.
I ordered what I thought were 10 gunmetal FULL SIZE bolt action kits and what I received was 10 gunmetal MINI bolt action kits. I had to run down to Woodcraft to get the right kit to fill a customer's order. This was on a 15% discount coupon. Don't get me wrong, the kits (I ordered others as well) all arrived quickly. I just didn't check the order until later.
I called PSI this morning and explained the problem. I didn't blame them for the mini kits (it may have been me), I just wanted to exchange them for the regular full size bolt action. No problem, I was told, but I would have to pay the difference in price since the 15% coupon was no longer valid. The unit price on both kits is the same ($12.95) but I would now have to pay an additional $1.94 per pen kit. I told them just to issue a refund.
I wasn't trying to use an expired coupon, but just wanted an exchange.
Don't know if I'm right or wrong on this, but it just didn't sit well.