Don Rabchenuk
Member
Placed an order with Exotic and there was a mix-up in filling my order I got 4 Caballero kits instead of the Awareness ribbon kits (which are quite nice I might add).Talked to Ed on Friday package delivered on Monday with my ordered pens. I told Ed I would pay for the pens I received as I would be able to use them at a later date and please send me an invoice so I could use PayPal. I hadn't received an invoice as of this morning so I shot them a quick e-mail and this was the reply:
"Hi Don,
Consider them a gift. We appreciate your patronage and your pleasant assistance in solving this issue
THANK YOU!!
Ed"
This is a class act business and it is customer service like this that has earned them my continued business.
"Hi Don,
Consider them a gift. We appreciate your patronage and your pleasant assistance in solving this issue
THANK YOU!!
Ed"
This is a class act business and it is customer service like this that has earned them my continued business.
Last edited: