calabrese55
Member
Just a suggestion here,
I have bought 99% of the pens I have from Penn State. Overall pretty happy with the products. One suggestion however is If you need to contact them about a product issue don't use the CONTACT US link from the web site.
I have used this twice and it just seems to go unnoticed. Recent experience was a message sent on Sunday afternoon was still unanswered on
following Wednesday.
I called on Wednesday and spoke to a lady who checked for my email . It took her some time to scroll through emails but eventually found my message. It appears, and I stress it appears, this avenue of contact is not checked on a regular basis
I was switched then to the tech department. The phone rang and rang finally Tony answered I mention this as a salute to Tony.
It was pretty clear he was pretty busy at that particular time. You get this thought when it seems a person picks up a ringing phone on a dead run and short on breath. It only took a couple minutes and the parts in question were processed and I expect will be at my door soon.
So after all that best to call Penn State if you need something. They listen and act but don't seem to pay much attention to the CONTACT US connection from the web site.
Thanks Tony @ Penn State great customer service.
calabrese55
I have bought 99% of the pens I have from Penn State. Overall pretty happy with the products. One suggestion however is If you need to contact them about a product issue don't use the CONTACT US link from the web site.
I have used this twice and it just seems to go unnoticed. Recent experience was a message sent on Sunday afternoon was still unanswered on
following Wednesday.
I called on Wednesday and spoke to a lady who checked for my email . It took her some time to scroll through emails but eventually found my message. It appears, and I stress it appears, this avenue of contact is not checked on a regular basis
I was switched then to the tech department. The phone rang and rang finally Tony answered I mention this as a salute to Tony.
It was pretty clear he was pretty busy at that particular time. You get this thought when it seems a person picks up a ringing phone on a dead run and short on breath. It only took a couple minutes and the parts in question were processed and I expect will be at my door soon.
So after all that best to call Penn State if you need something. They listen and act but don't seem to pay much attention to the CONTACT US connection from the web site.
Thanks Tony @ Penn State great customer service.
calabrese55