I highly doubt they are out to screw you.
If there was a problem with some kits - how should they know exactly WHO got them if the customer doesn't contact them?
Even in our highly connected world, emails get lost. Phone calls work, and their customer service people are very easy to get on the phone.
I've run into a few issues with kits that I've bought from them many years ago (missing clip, centerband, once I even lost a part, etc) - if they have it, they send it out - no questions asked.
if anything, I would hold up CSUSA as a model for great customer service.
If you want to have a defeatist attitude, by all means go ahead - but don't blame them for not following up when you didn't bother to really give them a chance to.
One email getting lost... ok. But two maybe three, unlikely. That is more than enough of a chance to me. Don't blame me for a crappy product.
If you choose to continue supporting them, by all means go ahead, but I have made my choice not to support them. I have found the same kit, at a better price, and they actually thread together.:wink:
Think you have said this same thing multiple times in this thread already. If you are unwilling to pick up the phone and call them with your problem then quite likely you are also to good to look at the paperwork that ships with the orders.
I'm not sure what you mean that I've said this same thing multiple times in this thread. My first post is #20 at 8:43pm today. And exactly what is I've said so many times.
What does looking at an invoice have to do with anything? Yes, I verify all of the information on EVERY invoice. THANK YOU! Don't judge me and say I'm too good for anything! You don't know me.
Sorry, but I don't have to put up with crap like this. I stated my experience and get treated like this?
I thought this was a good place and then people like you come out and ruin it with your rude comments. I think I will take a leave of absence.
The floor is yours.......Bye- Bye.