sbwertz
Member
I had just ordered about fifty pen kits from steebar when I started reading horror stories on here about the poor service. When the order came, they had sent a five pack of copper designer pen kits when I had ordered copper soft grip kits. I don't have bushings for the designer kits. Also I had ordered a rosewood pen box and it was not in the order, but I was charged for it.
I figured I was in for a service nightmare getting it all straightened out. I emailed their customer service and outlined the problem. The next day I received an answer. They sent me the five copper comfort grip pens AND the bushings so I could use the designer pens, and credited my card for the pen box!
Maybe they have reformed?
Sharon
I figured I was in for a service nightmare getting it all straightened out. I emailed their customer service and outlined the problem. The next day I received an answer. They sent me the five copper comfort grip pens AND the bushings so I could use the designer pens, and credited my card for the pen box!
Maybe they have reformed?
Sharon