I ordered a G4003g Gunsmith lathe from Grizzly a couple of weeks ago and it arrived about 4 days later. However the lathe and pedestal appeared to have been dropped in transit from Kansas City to Florida. The damage to the pedestals was not visible since they had been turn over and re-banded to conceal the damage. The wooden crate with the lathe in it had the top crushed in and some damage around the crate but the extent of damage to the lathe was not evident so I signed for the delivery and had the driver note the damage on the bill. ( I know I should have refused delivery!). I called Grizzly customer service and was told that this would have to be handled by their freight dept. in Washington state and that I should send them pictures of the damage. The freight dept. called me next day and told me that the driver had not noted any damage on his copy of the bill but that the pictures I had sent were enough evidence so they ordered a pickup of the damaged lathe and sent me a new one which arrived in excellent condition and is up and running. The shipper was UPSFreight! Good service but still a major hassle for me!