Cheer Exotic Blanks

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dankc908

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Joined
Mar 24, 2009
Messages
576
Location
Council Bluffs, IA
I had a minor problem with a couple of Ed's 'upscale' kits. He took care of the problem immediately and sent me extra kits "for my trouble". I've heard of customer service but this was "way over the top". Many thanks, Ed!

Dan
 
Joined
Sep 24, 2010
Messages
730
Location
Knoxville TN
I was a retail store manager for 3 years and have been a "student" of Disney World customer service for many years including attending some of their training and seminars. IMHO Dawn & Ed and Exotic Blanks could teach Disney some lessons in customer service. Not only in quality products but also in communication, follow-up, and service over & above what is expected or necessary. OUTSTANDING COMPANY.
 
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