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Old 09-12-2018, 05:37 AM   #1 (permalink)
 
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have many of you received kits lately that have been short of items in the pack, such as not having a mechanism and other kits with a few items missing, I have placed the last two good size orders only to see this show up more, I am sure that they will take care of it will be contacting them today, PenJoe
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Old 09-12-2018, 06:58 AM   #2 (permalink)
 
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Funny, I just got my first order from them and was very frustrated by missing items as well.
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Old 09-12-2018, 07:25 AM   #3 (permalink)
 
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Unfortunately, I ordered 3-4 times in my first year of turning and had so many issues, including consistently hacked credit cards, that I have stopped using Pen State for anything but ideas on what to order from other vendors.


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Old 09-12-2018, 07:58 AM   #4 (permalink)
 
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Unfortunately, yes. I just got a Celtic pen starter kit that was missing the bushings. Luckily, I already have a set for the Gatsby Grande (which are the same).
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Old 09-12-2018, 07:59 AM   #5 (permalink)
 
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Hmmmm, not good advertising for them. One can expect a hiccup once in a while but having four people having the same problem isn't good.
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Old 09-12-2018, 08:44 AM   #6 (permalink)
 
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I've always had pretty good luck with Pen State. The only problem I can think of is on one of their Classic pen kits the coupler was bent. Just got my order, yesterday, so I'll be in contact with them soon to try and get it replaced.
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Old 09-12-2018, 09:30 AM   #7 (permalink)
 
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I've never had an issue with any of my orders. I guess I'm just lucky.
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Old 09-12-2018, 10:23 AM   #8 (permalink)
 
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I got one of the chrome motorcycle pens and the nib was all scratched up.
When I placed my last order I mentioned the problem in the comments section of the order form. Two days after my order arrived I received a new nib. The few problems I've had over the years were handle very well but you have to call. Don't bother emailing.
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Old 09-12-2018, 09:06 PM   #9 (permalink)
 
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I was able to get home in time to get on the page and used the chat section explained to the Lady what was missing she quickly apologized the missing items would be put in the mail, placing an order then told her if policy allows to put in my shipment, I just want to get done they are promised, so thanks, Pen-State, Joe
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Old 09-13-2018, 11:51 AM   #10 (permalink)
 
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23 orders so far and never 1 issue. I guess I am lucky!
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