Beautys_Beast
Member
I finally bit the bullet, and purchased a vacuum pump, Vacuum pot, and a gallon of cactus juice. A friend had given me a boat load of punky splated maple, and I wanted to stabilize it. I also had a old punky burl with really cool texture that I wanted to stabilize, and cast.
I finally get it all in the mail, hook it up, place my pieces in a jar, fill it with cactus juice, seal up the top of my brand new Best Value Vac chamber, and start stabilizing. I'm thinking, "This is awesome". 4 hours later, bubbles have stopped, I close the valve, shut off the vacuum pump and leave it under pressure to soak over night. In the morning, I wake up, and the Plexiglas lid of my brand new vacuum pot, is full of stress cracks. I am livid.
Now, of course, I didn't read the fine print. Best Value Vac says it is not to be used with stabilizing resins, like cactus juice. Something about vapors, blah blah blah. Of course, Cactus juice says there are no vapors in their product, and the problem is cause by the lid being to thin. Which, I happen to believe is the truth.
So I write to Best Value Vac, and say, "Hey, what gives" He says, "Whatcha using it for? I reply, "Stabilizing pen blanks" He copy pastas the warranty is void yadda yadda. So I ask how much is a glass lid? He says, "You need a whole new pot, cause the fittings go through the side." Like the fittings can't be taken off the cheap ass thin lid, and with a few holes, and rubber gaskets, etc, be mounted in the SS pot. But does he mention that? OH NO.. Lets just soak the already soaked customer for another $150.00. HELL NO!!!
It was my fault that I didn't read the fine print. I get it. I will adjust, and have already ordered a 3/4 inch piece of acrylic to make a new lid. But the whole attitude, and blame it on the main reason people buy these pots, seems a bit shady to me. If I screw up, I will take the hit, but a little empathy, goes a long way vs. "Oh, yea, your screwed, here, take a few inches more"...
I know I'm not the last person on earth that stands behind his product. If this were my business, I think I would get on the phone with TurnTex, and find out what I could do so that his product and my product actually worked together, instead of blaming him, for my inferior product.
I finally get it all in the mail, hook it up, place my pieces in a jar, fill it with cactus juice, seal up the top of my brand new Best Value Vac chamber, and start stabilizing. I'm thinking, "This is awesome". 4 hours later, bubbles have stopped, I close the valve, shut off the vacuum pump and leave it under pressure to soak over night. In the morning, I wake up, and the Plexiglas lid of my brand new vacuum pot, is full of stress cracks. I am livid.
Now, of course, I didn't read the fine print. Best Value Vac says it is not to be used with stabilizing resins, like cactus juice. Something about vapors, blah blah blah. Of course, Cactus juice says there are no vapors in their product, and the problem is cause by the lid being to thin. Which, I happen to believe is the truth.
So I write to Best Value Vac, and say, "Hey, what gives" He says, "Whatcha using it for? I reply, "Stabilizing pen blanks" He copy pastas the warranty is void yadda yadda. So I ask how much is a glass lid? He says, "You need a whole new pot, cause the fittings go through the side." Like the fittings can't be taken off the cheap ass thin lid, and with a few holes, and rubber gaskets, etc, be mounted in the SS pot. But does he mention that? OH NO.. Lets just soak the already soaked customer for another $150.00. HELL NO!!!
It was my fault that I didn't read the fine print. I get it. I will adjust, and have already ordered a 3/4 inch piece of acrylic to make a new lid. But the whole attitude, and blame it on the main reason people buy these pots, seems a bit shady to me. If I screw up, I will take the hit, but a little empathy, goes a long way vs. "Oh, yea, your screwed, here, take a few inches more"...
I know I'm not the last person on earth that stands behind his product. If this were my business, I think I would get on the phone with TurnTex, and find out what I could do so that his product and my product actually worked together, instead of blaming him, for my inferior product.
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