I'm surprised that Amazon dropped the ball on their shipping. I've almost never had anything come destroyed from Amazon itself, and when I have, they have refunded and replaced the item immediately. Now a lathe I doubt they would give away for free, but they would definitely knock some off the cost, and pay for the return shipping on the defective one. I would assume it was shipped from a 3rd party supplier rather than amazon themselves. I order about a dozen items a month from them, and it's very worthwhile for me to use the prime shipping, as I got my dewalt 735 planer there for free shipping and 40% off.