The major flaw in the email is volume, sometimes.
The emails sent to sales or turning at exoticblanks all go to both Dawn and I. If they are simple answers (less than three paragraphs), we answer immediately. If they require more than that, sometimes they fall off the radar screen.
Yes, I answer the phone between 10 am and 10 pm, five days a week. On weekends, I usually don't get here until noon, but when we are here, the phone is answered.
Since we have started Exotics, both Dawn and I have made every effort to be "reachable". This has resulted in days where dozens of people try to reach us and a couple dozen order things. Our first priority is still to get your order "out the door" quickly---and we are usually successful at that.
We have gotten to be fairly good size and we continue to be a "mom and pop". So, sometimes things fall through the cracks.
Wanna see what Dawn has done in the last couple months??
Exotic Blanks :: Sitemap
You wanna try to do that??? In 2 months??? TWICE???
But, the international shipping is a frequently asked question and, as I tried to find it, I realize the site is set up for SHOPPING, much more than answering questions, but here is the link to Shipping:
Exotic Blanks :: Terms, Conditions & Shipping
The best advice I can give is send me a phone number on your emails. IF the answer is long, it usually requires input from you for me to answer accurately--I am quick to pick up the phone. Often this results in getting YOUR answering device. You see how a circle can be created??
But, if you call me, I will nearly always answer ("call of nature" does take precedence).
We really would like to be as responsive as CSUSA, but we have a few more years before we will have two dozen people on staff. Meanwhile, we will do the best we can!!
Thank you for making us this popular!!!
Dawn & Ed
BTW, just got off the phone with Jaywood--his questions are still not really answered--but he has gotten my opinion. Often there is not a clear-cut, definite best answer.
