Calling Ed Brown

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ed4copies

Local Chapter Manager
Joined
Mar 25, 2005
Messages
24,523
Location
Racine, WI, USA.
Monty did get me yesterday, about 6:30!!

I am THRILLED to say we are packing and shipping a couple dozen packages each day, now!! We start early afternoon and I take the packages to the Post Office at 6 PM. During that time, I am often in the basement "pulling" orders. So, I let the calls go to the answering machine. Some days, I miss 20 calls--if I answer them all, NOTHING else will be done.

I do return most who leave messages (about one in four).

Quick shipment has made us popular and we have grown fantastically. It will remain our number one priority!! I thoroughly enjoy "talking pens", when there is time available--usually after 7 PM (which is also, usually, a good time for my caller).

"After-thought" posted 10:30: On the weekend, we are here from noon to 10 PM, both days. My other business is closed, and we don't do shipping---the post office is "skeleton" crew. So that is a very good time to reach me!!
 
Last edited:

bobleibo

Member
Joined
Mar 15, 2007
Messages
2,130
Location
Utah
Ed, you need to hire a shipping clerk to free up some of your time. I think Derek is probably available.
 

ed4copies

Local Chapter Manager
Joined
Mar 25, 2005
Messages
24,523
Location
Racine, WI, USA.
Ed, you need to hire a shipping clerk to free up some of your time. I think Derek is probably available.

Bob,

Either Dawn and I pack every box. We both have a "vested interest" in getting the right items IN the box. But, "mistakes are made"!

Mistakes are expensive--mail more stuff, get wrong stuff back, pay postage every direction---we need to get big enough to automate "picking" before we can think about delegating shipping. Give us a couple more years and keep helping us grow 50% per year!! Right now, we continue to add products--and to make the website more attractive and easier to navigate.

We never forget the most important person in our company is you--our customer!! Being "at the store" every waking hour would be horrible, if we did not enjoy most aspects. In fact, it is a very pleasant existence!!!
Nothing is perfect, but this IS pretty close!! Thanks to all of you who support ExoticBlanks!!!
 

stonepecker

Member
Joined
Oct 29, 2012
Messages
4,382
Location
central Minnesota
When you get Ed on the phone........it is always a learning experience.
I have yet to have any call last less then 30 minutes. And then I spend an equal time remembering what i just discovered.
There is no one more helpfull then this member of the IAP. 5 Stars
lol
 

workinforwood

Member
Joined
Mar 1, 2007
Messages
8,173
Location
Eaton Rapids, Michigan, USA.
Don't forget about me Ed! Any packages you send out heading east, I haul them across the state of Michigan in the middle of the night, neither rain nor sleet nor snow stopping me from getting the mail through!! It's a thankless job being a postman.
 
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