Wood n Whimisies Customer Service

[crokett]

I'll preface this with I'm in a customer facing job and thus have some fairly high standards when it comes to customer service. Basically I know what annoys me so I work as hard as I can to not do those things.

I ordered some items from Woodturningz.com on Friday the 29th. As per their usual I got nearly instant email confirmation, then a few hours later got a shipping confirmation. Also on Friday I ordered via online from Wood 'n Whimsies for some items and parts Woodturningz doesn't stock. If I've ever ordered from them before I don't remember. It took over an hour to get email confirmation of my order.

I still don't have any idea when the order will ship. I am/was ok with shipping today so long as it got here Friday or Saturday. A customer order of mine depends partly on this - I want to ship them some extra inks along with their pen but I can't tell them when to expect it because I don't know. I called this morning and left a message, and sent an email. I have not gotten a response to either.

Is this normal? If they're closed for a holiday, their voicemail, email and website don't indicate that.

 

[turncrazy43]

Can't answer whether they changed operations during the holidays, but have ordered from them numerous times before and always have gotten very good service. The Holidays may well be the reason for the delay.

Turncrazy43

 

[keithlong]

I have ordered from them several times without a problem. Could be a holiday delay.

 

[dogcatcher]

They are my only supplier of PSI stuff, never had any problems.

 

[KenV]

800-820-1099 removes any questions.

That is a toll free number.

 

[crokett]

As I said in my OP I called and left a message Tuesday morning. I finally got an email response overnight that they were closed Friday. My order shipped late yesterday