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Old 05-16-2017, 06:01 AM   #1 (permalink)
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I purchased this blank X2: Fiji Pacific Blue 3/4 in. x 3/4 in. x 5 in. Pen Blank from PSI. it is supposed to have an ocean/ sand appearance. after turning, the wood that is supposed to look like sand is all turned away, leaving only blue alumalite. This is a $20 blank...each
I'll not be able to give this to the customer, I'll have to buy 2 new ones. I expect they'll say there's no guarantee. Should I complain?
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Old 05-16-2017, 06:19 AM   #2 (permalink)
 
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I would certainly talk to them. I have found them to be responsive to making good on problems.
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Old 05-16-2017, 06:23 AM   #3 (permalink)
 
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For that price you should have got excellent blank. In my opinion you should complain.
On another hand... couple years back when I realized that no matter how nice blanks looks on someone's site... you will receive somehow different blanks I decided to do my own stabilizing and casting. This way I was producing something that I wanted and I always knew what to expect from my blank.
Not that I suggest to go my route, but if you buy blanks you want to know which blanks you are buying and how do they look, each of them, and better to see picture from couple sides which will help you to realize what to expect from them.
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Old 05-16-2017, 06:37 AM   #4 (permalink)
 
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I found, as most of us have found, blanks, whether natural or man-made are like a wrapped gift, you never can be sure of what it is going to be like till you open it up to reveal the inner beauty, or not, of the gift.
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Old 05-16-2017, 07:56 AM   #5 (permalink)
 
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This is their guarantee:

100% No-Risk Pen Blank Guarantee

Our Pen Blanks are guaranteed to give 100% satisfaction in every way. If you're not completely satisfied with you pen blank for any reason such as breakage, quality, etc., we will replace it, refund your purchase price, or offer you store credit, as you wish. Simply email a digital photo of the broken or unsatisfactory blank with a note on why you were dissapointed to our customer service department at penblanks@pennstateind.com. Limited to 30 days.

I think I would take them up on it if I were you.
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Old 05-16-2017, 08:39 AM   #6 (permalink)
 
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Don't complain here, call the company you bought it from.
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Old 05-16-2017, 09:36 AM   #7 (permalink)
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Really? If you read the post, I'm not complaining, simply seeking advice...but if it feels good, roll your eyes all you want... #embarrassed for you!
Quote:
Originally Posted by nativewooder View Post
Don't complain here, call the company you bought it from.
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Old 05-16-2017, 09:42 AM   #8 (permalink)
 
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Agree with talking to them and returning the blank. For $20, you should expect to receive a very usable blank.
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Old 05-16-2017, 11:35 AM   #9 (permalink)
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FOR ME, this would be a tough call.

You saw the blank and you are an experienced penturner, yet you turned the blank, so, we assume you could not tell from the outside that it was going to be a "dud". And now, they certainly cannot sell it if you return it. Yes, they are a large company and can "afford to lose" a blank now and then. But, when I made pens for resale, the "good" pen would sell for $100, and I had about $35 in it ($20 for the blank, $15 for a junior kit)--pretty good margin. So, the "bad" ones I had to sell for $60 or $70 (going rate for a junior in nearly any material), but still making a reasonable profit. In short, I never returned a blank and, except for ones that I "blew up" in turning, I never LOST money on a pen.

As I said at the beginning--this is only my PERSONAL philosophy, you can make a convincing argument for a refund, as well. I understand your "dilemma".

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Old 05-16-2017, 01:11 PM   #10 (permalink)
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Ed, my dilemma was more for conversation sake and to see what others expect from a $20 blank. It did look light on the alternate material, I knew that before I cut into it. Disappointed in how much of it was turned away, compared to what was represented. Do you have this type of blank?
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